Front Desk

What it does

Front Desk reads your support mailboxes, sorts every message, and answers the ones it can answer well from your documentation, in the customer's language. It knows when to stay quiet: partners, platforms and anything sensitive are held for you, with a short summary.

• Triage that understands context. Support, sales, partnerships, bounces, platform notices and spam, each with its own route.
• Answers from your docs. Replies grounded in your knowledge base, with a rule list of things the agent must never promise.
• Your refund policy, enforced. A guard checks every outgoing reply, so the agent never promises money back unless your policy allows it; refund and chargeback threads are held for you.
• Hands off where it should. Threads with platforms, partners or legal topics are held and summarised for you.
• Clean by design. A do-not-contact list that no code path can bypass, bounce handling and copies in your Sent folder.